Lakuchat guides

Guides

Practical guides for online shops that sell through WhatsApp and Instagram in Malaysia.

Automation · 3 min read

WhatsApp auto reply for online shops in Malaysia: 3 options compared

Away messages, chatbots or an AI sales assistant? How Malaysian online shops can reply to every WhatsApp customer fast, and what each option can and can't do.

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Payments · 3 min read

How to accept payment in WhatsApp in Malaysia: bank transfer, DuitNow QR or payment link

The ways Malaysian online shops collect payment from WhatsApp orders: bank transfer, DuitNow QR and payment links with FPX, cards and e-wallets. Pros, risks and how to avoid fake receipts.

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WhatsApp API · 3 min read

WhatsApp Business app vs WhatsApp Business Platform (API): which does your shop need?

The free WhatsApp Business app or Meta's WhatsApp Business Platform? What each one can do, the 24-hour rule, templates, costs and when a growing online shop should switch.

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